1 - Payments
The use of the platform is free of charge for both final costumers and for partners who advertise their services online.
The consumer pays the total amount in order to secure the services he is booking. The cancelation policies changes from supplier to supplier and are always mentioned in the supplier description.
For a different way of payment the consumer will have to contact us by email or phone.
2 - Booking Cancellations & modifications
A modification of a booking after confirmed reservation may have costs. It will depend on the season and if there will be services added to the package.
All the suppliers must have their cancelation policy in the description of the services that they provide.
3 - Insurance
All our packages include an RNA Company insurance, that includes the eventuality of the trip being disrupted by a force majeure reason.
This insurance covers all the services booked through our website.
Whenever booking separate services, accommodation or other services provided by our partners you can choose to add the insurance or not, always up to your responsibility.
Some suppliers, like the surf schools, must have an insurance but keep in mind that those responsibilities are limited to the activity booked with that particular supplier.
4 - Consumer’s Responsibilities
The Consumer shall check the booking confirmation upon receiving the confirmation e-mail and in case there are any discrepancies he shall contact immediately Waves Republic.
The Consumer hereby agrees that all the safety conditions shall be respected and obeyed. Each service provider has its own safety rules that shall be respected.
It is the sole responsibility of the Consumer to ensure that they are in possession of all travel documentation (ie. passports, driver’s license, credit cards) and that the same are in order. The Consumer hereby agrees to indemnify Waves Republic for any costs incurred by the company as a consequence of the Consumer failing to have their travel documentation or same not being in order.
5 - Liability
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by the consumer due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation e-mail.
However and to the extent permitted by law, neither we nor any of our employees or representatives shall be liable for (I) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (II) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation or services as made available on our website, (III) the services rendered or the products offered by the accommodation or service provider or other business partners, (IV) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (V) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or service providers or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
6 - Complaints
The costumer must inform Waves Republic of the complaint within twenty (20) working days from the end of the service in question.
Even so, the costumer must proof that the complaint was already made directly to be service provider, and require a valid confirmation of it.
In the case of complaint about services that were not provided according to the booking confirmation, the costumer can present the complaint to the Turismo de Portugal I.P. within twenty (20) working days after the end of the trip, according to the Portuguese law.
7 - Governing Law
The contract arising from any confirmed holiday booking is to be interpreted under and is subject to, the Portuguese laws any dispute arising between Waves Republic and the Consumer shall be amenable only to the exclusive jurisdiction of the Court in Portugal
8 - Conduct
Each Consumer is responsible for their own conduct. Damage caused to equipment or disregard for conduct rules is motive for reservation cancellation without refund. There may also be a charge for damage of goods. Each accommodation manager also has the right to invite guests to leave the property for unacceptable behaviour.